Frequently Asked Questions

You can reach us via the contact form on our website, email us at sales@bestgia.com, or call +86-573-8333-1823. Our experienced team will respond promptly with pricing, technical advice, and solutions tailored to your project. We look forward to supporting your business.

Yes. We provide detailed quality inspection reports for every order, including dimensional checks, material certificates, and mechanical property test results. If you require third-party inspection or specific certifications, we can arrange that as well to meet your quality assurance needs.

We accept T/T, L/C, and other mutually agreed payment methods. For shipping, we support EXW, FOB, CIF, and DDP terms. We work with reliable freight forwarders to ensure timely and safe delivery by sea, air, or express courier, depending on your preference and destination.

For standard samples, we can usually ship within 3–7 working days. For custom samples, lead time is typically 7–15 working days depending on complexity. Bulk production generally takes 20–35 working days after sample approval and deposit confirmation. We will keep you updated throughout the process.

MOQ depends on the product type and whether it is a standard or custom item. For standard fasteners, we can accommodate smaller trial orders. For custom non-standard parts, the MOQ is typically based on production efficiency and material requirements. Please contact our sales team with your specific needs for an accurate quote.

Our fasteners are manufactured to meet DIN, ISO, ANSI, ASTM, and GB standards. Every product undergoes rigorous quality inspection to ensure dimensional accuracy, mechanical performance, and corrosion resistance, giving you confidence in reliability and safety.

Yes. Non-standard customization is our core strength. We specialize in custom screws, pins, shafts, and springs for demanding applications, especially for door & window lock systems and furniture hardware. Simply provide drawings, samples, or specifications, and our engineering team will develop a tailored solution that meets your exact requirements.

We supply a comprehensive range of standard and non-standard fasteners, including self-tapping screws, self-drilling screws, machine screws, bolts, nuts, washers, pins, shafts, springs, and self-clinching fasteners. Our products serve construction, door & window, furniture, automotive, and industrial applications worldwide.